Chasing Care

Chasing Care

World-class support

for every pool, every owner, everywhere

Warranty

Up to 3-Year Replacement Warranty

Not completely satisfied? No problem. Return
your Chasing pool cleaner within 30 days of
delivery — no questions asked.

Covers eligible defects under normal use Terms and exclusions apply
View Full Warranty Policy →

Returns

30-Day Hassle-Free Returns

Warranty coverage varies by model and component:
Main unit: 12–36 months
Cleaning and consumable parts: 6 months

How it works:

1. Email support03@ChasingCleaner.com with your order number

2. Our team will confirm eligibility within 1 business day

3. Receive a prepaid return label

4. Refund processed within 5–7 business days after we receive the unit"

Shipping

Fast & Reliable Global Delivery

Orders are shipped from regional warehouses

to help reduce transit time. Most orders arrive

within 3–7 business days.

• Free shipping on all orders

• Real-time order tracking available on our official website

• Regional fulfillment centers: North America · Europe · Asia-Pacific

Do not charge the device under direct sunlight.

Make sure the charging port is completely dry before charging.

Rinse the robot with clean water after each use.

For long-term storage, recharge to 40%–60% every three months.

Pay extra attention to rinsing after use in saltwater pools.

Clean the filter basket regularly to maintain strong suction.