Warranty Policy

Chasing Product Warranty Statement

Brand: Chasing

This statement is issued in accordance with local consumer law. Your non-excludable rights under local consumer law are not affected by this statement.

1. General: Your Rights and Compensation

Under local consumer law, our goods come with guarantees that cannot be excluded.

•   Major failure: You may be entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.

•   Non-major failure but goods fail to be of acceptable quality: You are entitled to have the goods repaired or replaced; Chasing has the right to choose between repair, replacement or refund.

•   To obtain compensation: You will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of Chasing's failure to comply with a consumer guarantee under local consumer law. Such evidence may include photographs, statutory declarations, receipts or reports, depending on the loss or damage.

2. Warranty Commitment and Remedies

In addition to any rights and remedies you may have under local consumer law and any other applicable law, if your Chasing product becomes defective due to faulty materials or workmanship within the warranty period, we guarantee to handle it in one of the following ways:

•   Replace or repair all defective parts free of charge (shipping and handling costs may be charged); or

•   Repair the product free of charge; or

•   Replace the unit with a new or refurbished unit free of charge.

3. Warranty Period

The warranty commences on the date of sale to the end user. If proof of purchase cannot be provided, the warranty period shall be calculated based on the serial number of your pool cleaner.

Depending on the model, the warranty period is 12–36 months from the date of purchase. Under local consumer law, the warranty period may be longer than the above period.

Certain parts have different warranty periods due to durability and wear. Please contact after-sales service for details.

4. What Is Not Covered

4.1 Consumables and Wear Parts

Battery; Cleaning & Consumable Parts (Filter basket, roller brush scraper, track, sponge brush)

4.2 Operating Environment and Human Factors

•   Malfunction or damage caused by commercial use or other non-home use

•   Malfunction or damage caused by home renovation debris, sand, dust, or other chemical/metal particles/liquids

•   Malfunction or damage caused by natural disasters such as floods, fires or lightning

•   Malfunction or damage caused by human negligence, such as dropping the unit, immersing it in liquid, or improper voltage input due to incorrect operation

•   Damage or malfunction caused by failure to follow the Instruction Manual

•   Machine damage caused by foreign objects, substances or accidents

•   Machine has been used for rental purposes

4.3 Purchase Channel, Repair and Parts

•   Machine purchased from unauthorized dealers/resellers

•   Machine purchased from overseas markets

•   Gray market products (products sold across regions or channels without authorization) are not covered by the warranty.

•   Non-official refurbished units (units not refurbished by Chasing or its authorized channels) are not covered by the warranty.

•   Machine has been repaired or modified by any unauthorized party

•   Damage/malfunction caused by not using Chasing spare parts (excluding remote control battery)

4.4 Human and External Factors

Damage caused by human and external factors is not covered by the warranty. The results of the after-sales center test shall prevail.

5. How to Obtain Chasing Warranty Support

To make a claim under this Chasing Limited Warranty Statement, please contact us by email or through the Chasing help line.

Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, paintings, etc.). Chaisng shall not be responsible for any damage or loss that may occur to these customized decorations and items.

•   To obtain direct contact information for the service center in your area:
https://www.chasingcleaner.com/pages/chasing-care

•   If you have any questions about our products, please visit:
https://www.chasingcleaner.com/pages/contact-us

6. Materials Required for a Claim

•   Proof of purchase: a valid receipt showing the date and place of purchase.

•   Product serial number (SN): can be found on the product or packaging, for example:
GZMN2DAA25J0009
Generally, MN is the main unit serial number, and PN is the accessory serial number.

Warranty Periods for Machine